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Questions to Ask a Home Health Care Agency
#ask a health question
#Questions to Consider
Choosing the right homecare agency for yourself or a loved one is an important task. Here are some questions to ask when considering a home health provider:
Is the home healthcare provider licensed?
Is the home healthcare provider accredited by a leading national accreditation firm?
Are the caregivers employed by the provider and supervised by the provider's Clinical Directors?
Does the provider perform criminal background checks on caregivers prior to hiring?
Are the caregivers covered by Workers' Compensation in the event they are injured on the job?
Is the provider responsible for deducting State, Federal, Local, and Social Security taxes from the caregivers' wages?
Does the provider send a Registered Nurse to meet the family and develop a plan of care for the caregivers to follow?
Once assigned, are caregivers regularly supervised and evaluated by a Registered Nurse?
Does the provider require the caregivers to carry photo identification?
If you are dissatisfied with your caregiver, may you request a replacement?
Does the provider supply backup in case the primary caregiver has an emergency and cannot work?
Does the provider keep a "log book" in your home to document services performed (i.e. meals, activities, bathing, etc.)?
Does the agency provide overnight and/or 24-hour care?
Is the provider available on-call 24-hours a day / 7 days a week /365 days a year?