lawyer

JD-Law is a law firm with four partners and two secretaries, one board room and one spare office for growth. The firm was new, opening its first office, and therefore required a brand new telephone system, including phone sets. The requirement was for something flexible at an affordable price, to be implemented within two months. The customer was hesitant to commit to a pure VoIP solution and therefore needed a connection to BT (British Telecom a UK Telco provider). The requirement for eight DIDs mandated an ISDN30 (PRI), with only eight of the 30 channels active.

• The firm consists of eight different offices, each requiring their own DID
• Two secretaries need to be able to answer the main number
• Three different time conditions need to be configured
• A general voice mailbox where clients can leave a message
• Eight private voice mailboxes
• Voice mail messages should be sent to email addresses.
• Fax utility for sending and receiving faxes
• No restriction on outgoing calls
• Outbound caller ID for everyone should be defined as the main number

8am to 6pm calling the main number rings at both secretary extensions. Call is kept in a queue with 15 second intervals saying press 1 if you want to leave a message, or continue to hold . After 2 minutes the caller is forced to leave a voicemail if not answered.

6pm-8pm calling the main number rings all phones except the secretaries phones (who have gone home by that time). If no one answers it goes to the general voice mailbox.

8pm-8am and weekends calling the main number results in an announcement saying the office is closed. Please leave a message.

Each partner has his own number. Calling the private numbers rings at the respective extension. If no one answers and it is between 8am -6pm there is a message saying press 0 for reception or wait to leave a message and if it s after 6pm and no one answers the called party goes straight to the personal voice mailbox. Pressing 0 rings both secretaries phones.

• YajHFC software must be installed on each computer to work with HylaFAX server.
• A single fax number must be dedicated to incoming and outgoing fax traffic.
• The received faxes should go to a general email address.
• Notification emails should be sent indicating if the fax transmission was successful or not.