8:58 PM Massachusetts Lemon Laws - Lemon Law Attorneys at DMV.org: The DMV Made Simple | ||||
The Massachusetts Lemon Law is designed to protect buyers against purchasing new or used motor vehicles that have substantial defects and are unsafe to be driven on Massachusetts roads. The Lemon Law is administered by the Massachusetts Office of Consumer Affairs and Business Regulation . Got a complex question and need a little help? Ask a paid expert today. 100% satisfaction guaranteed. In Massachusetts, laws exist to protect you if you purchase a vehicle that has a substantial defect the manufacturer is unable to repair. This defect must substantially impair one of the following:
The term of protection for your new or leased vehicle is 1 year or 15,000 miles from the date of delivery, whichever comes first. In this time period, the following must be true for your car to qualify as a "lemon":
If your vehicle's issue continues after the manufacturer (or dealer) has made a reasonable number of attempts to repair it, you must give the manufacturer a final chance to repair the defect. This attempt must not exceed 7 business days. Even if you're past your term of protection (1 year or 15,000 miles), you may still notify the manufacturer of their opportunity to fix your vehicle. If the defect persists, you may have the right to EITHER:
The used vehicle portion of the Massachusetts Lemon Law covers both dealer sales and private party sales. The state defines used vehicles as any used car, van, truck or demonstration vehicle that:
Dealers are required to provide a warranty for up to 90 days and 3,750 miles. Basically, the dealer is required to repair any defect that impairs the use or safety of the vehicle during the warranty period. unless you caused the problems yourself through negligence or making a change to the car yourself (like installing a sunroof that leaks, for example). The dealer can charge an initial $100 deductible for repairs or offer to buy back the car for the full purchase price instead of making repairs. The dealer may only charge the deductible if it is written in the warranty information. Private party sellers are required to inform the buyer of any defects that could impair use or safety. If the buyer discovers a serious defect post-sale, and can prove the seller knew about the defect. the buyer may cancel the sale and request a full refund within the first 30 days after purchase. *Applies only to dealer sales. If your newly purchased vehicle?new, leased or used?fails to pass inspection within the first 7 days after purchase, and repairs to the vehicle would exceed 10% of the purchase price, you can cancel your purchase or lease agreement and ask for a refund, under the Lemon-Aid portion of the Lemon Law. To be eligible for a refund, you need to:
When the Manufacturer Doesn't Comply When you are unable to get your issue resolved to your satisfaction, the state does give you some options. You can elect to pursue:
If you are still unable to resolve your situation, you can hire a lemon law attorney and attempt to get your compensation by going to court. For more information on arbitration, mediation, and attorneys, please visit our MA Lemon Law Attorneys page.
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