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#Consumer rights.

The law protects your consumer rights when you buy goods or services. Find out who to contact for consumer protection advice.

You can get help if you’re treated unfairly or when things go wrong. This includes:

• credit and store cards
• faulty goods
• counterfeit goods
• poor service
• problems with contracts
• problems with builders
• rogue traders

Citizens Advice can give you advice about your consumer rights. They can also refer your complaint to local Trading Standards officers who will then investigate on your behalf.

Citizens Advice

0345 404 0506

You can also get information about complaints, refunds and repairs from Which?

Complain to an ombudsman

An ombudsman is a person who investigates complaints about organisations for free. You can use an ombudsman to resolve a complaint without going to court.

• communications (eg phones and internet)
• energy (eg gas and electricity)
• property (eg estate agents and surveyors)
• copyright licensing

Money advice

You can get free, independent help from the Money Advice Service about anything to do with money, eg managing debt.